Privacy Policy

Privacy Policy & SMS Terms and Conditions

Effective Date: May 1, 2026

Privacy Policy

Information We Collect

Florida Cares Transport may collect the following information from customers:

Name

Phone number

Email address

Billing information

Service and transportation information

Information submitted through phone calls, forms, emails, or customer interactions

How We Use Your Information

We use your information to:

Provide transportation services and customer support

Schedule deliveries and pickups

Send appointment reminders and service updates

Process payments and billing inquiries

Respond to customer requests

Send SMS communications when consent has been provided

How We Share Your Information

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share information with service providers who assist us in operating our business and delivering services. These providers are required to protect your information and use it only for authorized business purposes.

SMS Consent

Customers may provide consent to receive SMS messages verbally during a phone call or in-person conversation with a Florida Cares Transport representative.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Phone numbers collected for SMS communications are used solely for the purposes for which consent was provided.

SMS Terms and Conditions

Types of Messages You May Receive

By providing consent, you may receive SMS messages related to:

Transportation confirmations

Pickup and drop-off notifications

Appointment reminders

Account notifications

Billing and payment reminders

Customer service follow-ups

Service updates regarding your transportation order

Message Frequency

Messaging frequency may vary depending on your interactions with Florida Cares Transport.

Customers may receive approximately 2–5 messages related to active transportation services, scheduling, or account updates.

Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and service plan.

Opt-In Method

Customers opt in to receive SMS messages by providing verbal consent during a phone call or in-person conversation with a Florida Cares Transport representative.

At the time consent is obtained, customers are informed that:

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message.

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you provide new consent or reply START to re-subscribe.

Help

For assistance, reply HELP to any SMS message or contact us through:

Website/[email protected]

Standard Messaging Disclosures

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance, text HELP or visit flcarestransport.com.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Contact Information

Florida Cares Transport

Website: flcarestransport.com